We have compiled our most frequently asked questions to help you get the answers you need quickly.
Afterpay is a new payment option available for online orders only. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. Think of Afterpay like a modern-day layby, instead of having to wait for items customers get to have the product straight away for a quarter of the price! (Or zero upfront if an existing customer)
Afterpay is being introduced as another payment option, alternative layby service, allowing you to order and receive items straightaway, without having to wait until you can pay in full for the item/s. Using Afterpay means you can pay your order off over four instalments, plus you can secure items before they sell out. Essentially, Afterpay is an alternative payment option to the traditional lay-by service offered instore.
Afterpay is available as a payment option if you:
1. Live in Australia. 2. Are at least 18 years old. 3. Use an Australian credit or debit card to make the purchase.
You will not pay anything extra when you choose to use Afterpay as your payment option, as there is no interest added. You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email.
If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable.
You should refer to your card issuer’s terms and conditions for full details of these.
Afterpay is available for all merchandise online excluding Gift (and eGift) Cards, orders under $20 or over $1,000.
Your order will need to be between AUD $20 and AUD $1000 (including delivery)
The Afterpay instalments quoted on a product web page represent ¼ (25%) of that product’s current price excluding any delivery charges that may be applicable.
Delivery costs will however be included in the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option. This rate will also be consistent with that quoted in the order confirmation email you’ll receive direct from Afterpay detailing your fortnightly payment schedule.
The Afterpay website provides a very comprehensive list of FAQs here. If you still can’t find out what you need here, contact Afterpay directly by emailing firstname.lastname@example.org or calling 1300 100 279.
No – you simply need to choose Afterpay as your payment method at checkout.
No because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already have been approved via your chosen credit/banking provider.
To pay using Afterpay, follow these simple steps: 1. Browse online, find items you would like to purchase and click the 'Add to cart’ button. 2. Once you’ve finished choosing your items, click the ‘Proceed to checkout’ button. 3. Fill out your delivery details. 4. Select your preferred delivery option from the options available for your parcel delivery. 5. Apply any discount codes. 6. Select Afterpay as your payment option and follow all relevant prompts to complete your order. 7. For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon checkout.
Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant. 1. Live in Australia; 2. Are at least 18 years old; 3. Use an Australian credit or debit card to make the purchase
No, approval is at Afterpay’s discretion. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to email@example.com or by calling 1300 100 279.
Afterpay manages your application to use their service and Autograph has nothing to do with the acceptance/decline process. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to firstname.lastname@example.org or by calling 1300 100 279.
Your order paid for using Afterpay will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to current delivery option timeframes. Afterpay is a payment method only, so there will be no change to other processes (including delivery timings etc).
No, you cannot split payments options for one order. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g credit card or Paypal).
You can first review Afterpay’s own 'Frequently asked Questions' on their website at here for support. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to email@example.com or by calling 1300 100 729.
If you are a first time Afterpay customer, or have yet to complete a full payment cycle with Afterpay, your first payment will be taken at the time of your order transaction with the remaining three payments deducted by Afterpay from your nominated credit or debit card each fortnight over the following 6 weeks. The funds for the first payment must therefore be available on your nominated card at the time of checkout.
Once you have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring.
The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
The transaction will appear as AFTERPAY PTY LTD MELBOURNE AUS.
Similar to Autograph transactional emails for orders, Afterpay will also send emails to you automatically once you have successfully created your Afterpay account.
Upon placing an order with Autograph using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule. You will also be notified prior to each payment being due.
On product pages on Autograph website, you will see the Afterpay logo and instalment amount detailed under the purchase price. If this is not displayed, it means the product is not available for Afterpay.