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If you purchased Velcare Hand sanitizer between 18 March 2020 and 6 April 2020 you may be entitled to a refund. Click here for further information
If you purchased Velcare Hand sanitizer between 18 March 2020 and 6 April 2020 you may be entitled to a refund.
Click here for further information

You may be entitled to a refund

 

Between 18 March 2020 and 6 April 2020 Velcare hand sanitiser was sold on this website.

The Velcare hand sanitizer was promoted and supplied as being WHO-approved,
when it was not. Following concerns raised by the Australian Competition and Consumer Commission (ACCC) about this issue, you may be entitled to a refund.

Further information about the ACCC’s concerns can be found here:
https://www.accc.gov.au/media-release/mosaic-brands-pays-630000-in-penalties-over-covid-related-health-essentials.


If the below product was purchased or supplied to you then you may be entitled to a refund.

 

To see if you are eligible choose from one of these options:

 

  • Apply for a refund online
  • Call us on 1800 151 110 (8:30am – 5pm AEST, Monday to Friday); or
  • Complete a refund request form and mail it back to us at:

     


    Att: Assessment Officer
    Mosaic Brands Ltd
    PO Box 7
    St Peters NSW 2044

    The deadline to apply is Friday 22nd October 2021

  • You may be entitled to a refund

     

    Between 18 March 2020 and 6 April 2020 Velcare hand sanitiser was sold on this website.

    The Velcare hand sanitizer was promoted and supplied as being WHO-approved, when it was not. Following concerns raised by the Australian Competition and Consumer Commission (ACCC) about this issue, you may be entitled to a refund.

    Further information about the ACCC’s concerns can be found here:
    https://www.accc.gov.au/media-release/mosaic-brands-pays-630000-in-penalties-over-covid-related-health-essentials.


    If the below product was purchased or supplied to you then you may be entitled to a refund.

     

    To see if you are eligible choose from one of these options:

     

  • Apply for a refund online
  • Call us on 1800 151 110 (8:30am – 5pm AEST, Monday to Friday); or
  • Complete a refund request form and mail it back to us at:

     


    Att: Assessment Officer
    Mosaic Brands Ltd
    PO Box 7
    St Peters NSW 2044

    The deadline to apply is Friday 22nd October 2021

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