Terms & Conditions


I accept that by becoming a member of the Autograph mailing list that I will receive periodic notification via email, text messaging and or conventional post outlining news, offers and other information relevant to their product services.

I understand that all personal information provided by myself on this website including joining as a member, competition entries, makeover entries or requests for expert advice will reside in a centralised database at Autograph head Office in Alexandria, Sydney, Australia. I also understand that this information will be updated as and when requested only by myself or as authorised by me. I understand it is my right to have access to any of my personal details held by Autograph and that this information will be provided to me within a reasonable amount of time.

I understand that under no circumstances will Autograph sell, barter, transfer or distribute my personal details to any other third party. I do however understand that Autograph may publish some information provided by myself (on a strictly anonymous basis) within the website or within other media forms, if permission granted by myself and that Autograph send information on behalf of a third party to my personal address.

I understand that it is my right to unsubscribe at any time by forwarding a request via the website “unsubscribe” or via email, stating unsubscribe in the subject box. I understand that all requests for deletion will be processed within a 14 day period from request date.


All rights, including copyright, in this website are owned by or licensed to Autograph. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of

Prices and stock availability may vary between and Autograph stores. Prices shown on are online prices only. Autograph reserves the right to change these conditions at any time without notice and in its absolute discretion.


From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.


For full Click to Collect Terms and Conditions, please click here

For full Autograph VIP Terms and Conditions, please click here

For full Social Media Terms and Conditions, please click here


Sale is available on selected items only in store and online for a limited time only, while stocks last. Sale items will vary between stores. Online and physical stores have a differing sale offer.

Please choose carefully as we do not refund, exchange or give store credit if you simply change your mind on sale items unless they are faulty, wrongly described or do not do what they are supposed to do.

Sale items purchased online can be returned for a refund only.


For full Autograph VIP Terms and Conditions, please click here


Voucher not valid in conjunction with any other offer or promotional voucher. Only valid online at Voucher to be used in full, on product over $6 & in a single transaction, no change will be given. Vouchers are valid for one use per customer. Voucher not valid on laybys, for cash or credit & is non-refundable on returns. Offers are subject to change at any time at Autographs’ discretion.  Autograph reserves the right to cancel orders for breach of these terms and conditions.


* Australia VIP Store Event 17th February 2017: Free gift to first 20 customers who transact on the day. Customer must make a purchase in store to be eligible for the free gift.  

* Buy One Get One 50% off Off valid till 6th March 2017 online and in store. Offer is valid on the lowest marked price. Excludes sale and online brands.   

*Mid-season sale Final Clearance offer valid online from Thursday 16th at 8:00am AEDT & In store from Thursday 9th February and ends 27th February. Sale up to 80% off on selected styles. No other discounts apply, prices as marked online and in store at register. No refund or exchange on sale items. 

*$30 Off Offer - Full value of this voucher to be used on full priced and promotional items only. Offer cannot be redeemed on sale or Mandable. Offer can be used in conjunction with other offers. Offer excludes sale. Offer valid in store and online at by simply entering code FEB30 at online checkout. Must spend $99 or more on full priced and promotional items. Voucher not valid on laybys and will not be redeemed for cash or credit and is non-refundable on returns. One voucher limited per customer. Expires 11:59PM (AEDT) 05/03/2017.

*Offers are not available on laybuys or in conjunction with any other offer and are subject to change at Autographs’ discretion.

*Customers are not able to purchase online using a gift card.

*Free shipping applies to online orders over AUD$80 within Australia and New Zealand only.

The following brands are excluded from all promotions (except free shipping offers) - Hope and Harvest and Alison Dominy. No further discounts apply. Available for sale online only.  No lay-bys possible. 

Please click here for our Returns Policy