Yes you can change your order whilst you are still browsing and shopping, simply remove it and/or update from My Bag.
Once your order has been confirmed however, it is not possible for you to change or cancel it prior to dispatch. We cannot change delivery details once the order has been confirmed. Please ensure you have your correct delivery address prior to finalizing your order.
In this instance the order will be sent to you and then if required you will have to return it.
Please refer to our Returns Policy if you require further information.
Autograph’s most popular items do tend to sell out quickly online. If you’ve seen something you must have, then we would suggest you order it without delay.
However, if the item you are after is out of stock, please visit or contact your local store to see if the item is still available in one of our stores, or you can contact us on 1800 151 110.
Find your nearest Autograph store by visiting the Store Locator section of our site.
We accept payment via VISA, MasterCard, AMEX and Paypal.
You will be debited at the time of the order. Please note the transaction will appear on your statement as Autograph.
Please note any refund made to you will be via the same method you used to purchase.
For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. However an approximation of shipping costs are given at the time of check-out by selecting your country flag in the shipping destination field.
All purchases are charged in Australian dollars and New Zealand Dollars and are presented as an approximation only and are taken from the popular currency conversion website xe.com.
Please check with your local customs office for further information regarding any importation requirements or considerations.
Your security while shopping online with Autograph is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.
To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
While you’re checking out all of Autograph’s latest products on the site it is easy to store your favourite items in My Favourites. Simply click on the item you want and select the My Favourites button, you can then keep browsing. You can go back and view your Favourites at any time, just click on the arrowed tab to the right of your screen. When you have finished browsing the site, you can add items to your bag and checkout. The site won’t remember your choices if you close your browser, so grab your favourites while you can!
Autograph has a size guide on every product page. Our sizes are represented in Australian sizes, as well as a guide to measuring yourself against the measurements that Autograph design to.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of order date. Autograph will issue you with a full refund upon proof of purchase (original receipt), or exchange the item for a different size/colour if preferred.
If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
Please refer to Autograph Returns Policy for further information. This also includes the returns address.
Autograph ship to the following countries:
- New Zealand
For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
Prices do not include relevant overseas custom duties and/or other taxes that you may incur. If you would like to view your total ‘My Bag’ amount in a different currency, simply select your country flag at the top right corner of the page, which you will find throughout the site.
Autograph charge a flat rate of $10.00 for any purchase to be shipped within Australia.
For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. Please check with your local customs office for further information.
For metropolitan delivery within Australia we use Toll Track & Trace.
For regional delivery within Australia we use Australia Post.
For New Zealand orders we use Sebo.
For full delivery information please see our Delivery Information page.
If there is a problem with your order, please email us at email@example.com
For Click to Collect, domestic and international delivery, you should receive your order within 3 to 10 working days.
If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.
If your order has not arrived within the allotted time, please refer to the shipping policy or email us at firstname.lastname@example.org