Client

Help FAQ

 
HOW DO I ORDER ONLINE?
To purchase a product on the Autograph website, simply click on the item you wish to buy, select the size and colour required and click 'Add to bag'. You can then go back and add additional items to your bag or click 'Buy Now'. Please note you will need your payment method (Visa, Mastercard, Amex or Paypal), including the billing address to finalise your online shopping experience.

WHY DOES THE ITEM IN MY CART NOW SAY IT IS UNAVAILABLE?
Unfortunately when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you can not check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process.

Please contact info@autographfashion.com.au for support if needed.

CAN I CHANGE OR CANCEL MY ORDER?

Yes you can change your order whilst you are still browsing and shopping, simply remove it and/or update from My Bag.

Once your order has been confirmed however, it is not possible for you to change or cancel it prior to dispatch. We cannot change delivery details once the order has been confirmed. Please ensure you have your correct delivery address prior to finalizing your order.

In this instance the order will be sent to you and then if required you will have to return it.

Please refer to our Returns Policy if you require further information.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

Autograph’s most popular items do tend to sell out quickly online. If you’ve seen something you must have, then we would suggest you order it without delay.

However, if the item you are after is out of stock, please visit or contact your local store to see if the item is still available in one of our stores, or you can contact us on 1800 151 110.

Find your nearest Autograph store by visiting the Store Locator section of our site.


WHAT PAYMENT METHODS DO YOU ACCEPT

We accept payment via VISA, MasterCard, AMEX and Paypal. You will be debited at the time of the order. Please note the transaction will appear on your statement as Autograph.

Please note any refund made to you will be via the same method you used to purchase.

WHAT CURRENCY DO YOU USE?
All prices have a default display in Australian Dollars, including GST. However by selecting the NZ flag you can change the currency to an approximation of cost in New Zealand Dollars.

For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. However an approximation of shipping costs are given at the time of check-out by selecting your country flag in the shipping destination field.

All purchases are charged in Australian dollars and New Zealand Dollars and are presented as an approximation only and are taken from the popular currency conversion website xe.com.

Please check with your local customs office for further information regarding any importation requirements or considerations.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping online with Autograph is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.


HOW DO I ADD AUTOGRAPH TO MY FAVOURITES?

While you’re checking out all of Autograph’s latest products on the site it is easy to store your favourite items in My Favourites. Simply click on the item you want and select the My Favourites button, you can then keep browsing. You can go back and view your Favourites at any time, just click on the arrowed tab to the right of your screen. When you have finished browsing the site, you can add items to your bag and checkout. The site won’t remember your choices if you close your browser, so grab your favourites while you can!


HOW DO I KNOW WHAT SIZE I AM?

Autograph has a size guide on every product page. Our sizes are represented in Australian sizes, as well as a guide to measuring yourself against the measurements that Autograph design to.


WHAT IS AUTOGRAPH'S POLICY ON EXCHANGE AND REFUNDS?

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of order date. Autograph will issue you with a full refund upon proof of purchase (original receipt), or exchange the item for a different size/colour if preferred.

Please note:
If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.

Please refer to Autograph Returns Policy for further information. This also includes the returns address.


WHAT COUNTRIES DOES AUTOGRAPH SHIP TO?

Autograph ship to the following countries:

- Australia
- New Zealand

For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Prices do not include relevant overseas custom duties and/or other taxes that you may incur. If you would like to view your total ‘My Bag’ amount in a different currency, simply select your country flag at the top right corner of the page, which you will find throughout the site.


HOW MUCH WILL POSTAGE AND PACKAGING COST?

Autograph charge a flat rate of $10.00 for any purchase to be shipped within Australia.

For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. Please check with your local customs office for further information.


WHICH COURIER COMPANY DO YOU USE?

For metropolitan delivery within Australia we use Toll Track & Trace.

For regional delivery within Australia we use Australia Post.

For New Zealand orders we use Sebo.

For full delivery information please see our Delivery Information page.


IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please email us at info@autographfashion.com.au


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

For Click to Collect, domestic and international delivery, you should receive your order within 3 to 10 working days.

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

If your order has not arrived within the allotted time, please refer to the shipping policy or email us at info@autographfashion.com.au


WHAT IS THE BEST WAY TO VIEW THE AUTOGRAPH WEBSITE?
Autograph Online has been developed with a resolution of 1024 x768 and to be compliant with Windows, Mac, IOS and Android operating systems.

We support a range of browsers including Chrome, Safari, Firefox and Microsoft Internet Explorer version 8 using Adobe flash player 11 and above.

Operating System Internet Explorer 8 & 9 Firefox 21.0 Safari 6.0 Chrome
Windows XP, Vista, 7, 8, 10 Yes Yes No Yes
Mac 10.2 and above No Yes Yes Yes