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Autograph VIP Reward Program Terms and Conditions


 
1. INTRODUCTION

1.1 The Autograph VIP Reward Program is conducted in accordance to these terms and conditions. By joining the Autograph VIP Reward Program, you agree to join the Autograph mailing list and to be bound by these terms and conditions and any variations to them.

1.2  You agree to receive periodic notification via email, text messaging and or conventional post, outlining news, offers and other information relevant to Autograph products and services; and third party products and services.

1.3  These terms and conditions apply to Autograph stores trading in Australia and New Zealand; and purchases made on the Autograph online store in $AUD and when applicable $NZD.

1.4 Autograph reserves the right to change these conditions at any time without notice and in its absolute discretion.

 2. MEMBERSHIP

2.1 Membership is available only to persons 18 years or over.

2.2 You agree to hold one membership only; and not apply for multiple memberships, whether by using multiple postal addresses, email addresses or otherwise.

2.3 You agree to keep your contact details up to date.

2.4 Autograph may accept or refuse an application for membership for any reason, in its absolute discretion.

2.5 Upon becoming a VIP Member instore you may be issued with an Autograph VIP Card, which can be used as proof of membership to the Autograph VIP Reward Program. This VIP Card is not transferrable and remains the property of Autograph. It is your responsibility to keep this card safe and tell Autograph immediately if it is stolen or lost.

2.6 After joining online your email address can be used as proof of membership to the Autograph VIP Reward Program. You will not be issued with a VIP Card when joining online.

2.7 You are responsible for all use of your membership and associated benefits. Autograph VIP Reward Program benefits are not transferable.

3. VIP Points

3.1 You can earn VIP Points by presenting your VIP Card, VIP Card number or email address instore or online at time of purchase.

3.2 The current VIP Points rate is 1 point for every $AUD and $NZD dollar spent at Autograph. Gift Card purchases, GST, other taxes and any packaging and delivery charges do not qualify towards VIP Points. VIP Points earned on lay-by purchases will be applied in full on final payment of your lay-by.

3.3 If you cannot provide proof of Autograph VIP Reward Program membership at time of transaction, Autograph is not obliged to issue points on that purchase. VIP Points will not be applied to orders already placed.

3.4 If you return any goods for a refund or your order is cancelled or not fulfilled for any reason; the VIP Points you have earned for that order will be reversed.

3.5 VIP Points expire 12 months following the date of issue.

3.6 VIP Points have no cash value and are not redeemable for cash.

3.7 Autograph will keep a record the VIP Points that you earn. Autograph reserves the right to correct your VIP Points balance without notice if there are any errors in the award or redemption of points.

3.8 VIP Points will be converted into VIP Reward Vouchers at the rate of $5 for every 100 VIP Points earned; to a maximum total value of $50.

3.9 VIP Reward Vouchers will only be issued each time you reach a minimum points threshold of 100 points; and will only be issued in $5 increments to a maximum total value of $50.

3.10 How and when you receive your VIP Reward Vouchers will depend on where and when you have transacted;

3.11 If you have transacted instore within the last 60 days; the points you have earned on all instore and online purchases will be converted into a VIP Reward Voucher; you will receive this VIP Reward Voucher instore when you next make a purchase.

3.12 If you have transacted online only within the last 60 days; the points you have earned on all instore and online purchases will be converted into a VIP Reward Voucher; you will receive this VIP Reward Voucher via email within 90 days of reaching the minimum points threshold of 100 points.

4. VIP Reward Vouchers

4.1 VIP Reward Vouchers will be issued by Autograph either on email or instore on your receipt.

4.2 By applying for or using a VIP Reward Voucher you consent to these Voucher terms and any other Voucher terms (Specific Voucher Terms) printed on the voucher or listed on the website or email where the voucher was issued. These terms apply to physical vouchers and to any electronic discount code that may be issued.

4.3 VIP Reward Voucher values are as specified on the Voucher.  Multiple VIP Reward Vouchers can be redeemed in a single transaction to a maximum voucher value of $50.

4.4 Vouchers are valid 30 days from the date of issue.

4.5 Vouchers are redeemable on the purchase of full-price and sale items.

4.6 Vouchers are not redeemable on a prior purchase, existing lay-by or on the purchase of Gift Cards. Vouchers cannot be redeemed for cash or used to make a lay-by payment. Vouchers cannot be used to pay for taxes, shipping and handling or other charges.

4.7 Without limitation, VIP Reward Vouchers printed on your receipt from a physical store are redeemable instore only. They are not redeemable online. Vouchers issued instore must be surrendered on redemption; and must not be reproduced or copied in anyway. Vouchers issued instore are not valid if reproduced or copied.

4.8 Without limitation, VIP Reward Vouchers issued on email are redeemable online only. They are not redeemable instore.

4.9 Autograph reserves the right to choose how and when VIP Reward Vouchers are issued.

4.10 VIP Reward Vouchers are redeemable once only and are not transferrable.

4.11 Vouchers will not be replaced if stolen, lost or not received.

4.12 Your VIP Reward Voucher must be redeemed in full in a single transaction during its redemption period. Neither cash nor credit will be issued for the balance of a voucher not redeemed in full. Failure to redeem a voucher before the expiry date provided will result in the forfeit of your Voucher.

4.13 Where multiple items are purchased in a single transaction, the value of the redeemed voucher is allocated to each item in the transaction based on the proportion of the items value to the total value of all purchased items, excluding shipping, taxes and other charges.

4.14 If a Voucher is used and your entire order is cancelled or rejected, or you RETURN all or only some of the items in your order; we will refund the actual amount paid by you, subject to our applicable trading terms; and issue a credit note for the voucher discount applied to these returned item/s.

4.15 If a Voucher is used and your entire order or only part of your order is EXCHANGED for new items of equal or greater value, you will not forfeit the Voucher value applied to your original transaction.

5. VIP Joining Voucher T&Cs

10OFF - *This voucher can be used in-store or online at autographfashion.com.au. There is a limit of one voucher per legitimate Autograph customer per offer unless the Specific Voucher Terms expressly provide otherwise. Present this email in-store, use 10OFF at online check out to redeem $10 off your next purchase.  For online purchases the lowest value item in your bag needs to be equivalent to $20 or more in order for the voucher to apply to your order. No change given, vouchers are not for resale and are not redeemable for cash. Expires in 30 days.

ANNIVERSARY - *This voucher can be used in-store or online at autographfashion.com.au. There is a limit of one voucher per legitimate Autograph customer per offer unless the Specific Voucher Terms expressly provide otherwise. Present this email in-store, use CELEBRATE at online check out to redeem $20 off your next purchase.  For online purchases the lowest value item in your bag needs to be equivalent to $30 or more in order for the voucher to apply to your order. No change given, vouchers are not for resale and are not redeemable for cash. Expires in 30 days.

BIRTHDAY - *This voucher can be used in-store or online at autographfashion.com.au. There is a limit of one voucher per legitimate Autograph customer per offer unless the Specific Voucher Terms expressly provide otherwise. Present this email in-store, use BDAY at online check out to redeem $20 off your next purchase.  For online purchases the lowest value item in your bag needs to be equivalent to $30 or more in order for the voucher to apply to your order. No change given, vouchers are not for resale and are not redeemable for cash. This voucher cannot be used in conjunction with sale or promotional items and can only be used on full price. Expires in 30 days.

6. Termination

6.1 You may unsubscribe at any time with written notice by; (a) Going to the Contact Us page on the Autograph website and filling out the Enquiry Form with a request to unsubscribe. (b) Sending a request via email to info@autographfashion.com.au; or (c) giving notice by post to Customer Care, Autograph division of Specialty Fashion Group Ltd. 151-163 Wyndham St, Alexandria NSW 2015.

6.2 On termination of your membership to the Autograph VIP Reward Program, any unused VIP Points or VIP Reward Vouchers will be automatically forfeited.

6.3 Autograph may vary or terminate its Autograph VIP Reward Program at any time, without notice in its absolute discretion. Autograph is not liable for any loss arising from termination or variation, including loss of VIP Points or reduction in the value VIP Points. Variations may include but are not limited to changing the ratio of VIP Points earned to the amount spent, changing the ratio of VIP Reward Vouchers issued on VIP Points earned; changing the expiry period of VIP Points or VIP Reward Vouchers. This includes but is not limited to the discontinue, cancel or refusal to issue or honour any Voucher.

7. Privacy Policy.

The Autograph Privacy Policy forms a part of these terms and conditions.

8. AUTOGRAPH

8.1 The Autograph Rewards Membership is conducted by the Autograph division of Specialty Fashion Group Ltd. ABN 43 057 569 169.

8.2 Autograph accepts no responsibility for stolen, lost, damaged or misdirected VIP Cards, Rewards Vouchers or other member benefits.

8.3 To the extent legally permitted, Autograph excludes all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under the Rewards Program (Warranties), other than those implied by statute which may not be legally excluded.  Any liability Autograph may have to me under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at Autograph’s option.

8.4 To the extent legally permitted, in no event will Autograph be liable to anyone for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if Autograph is expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these terms and Autograph’s maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$5.00.

8.5 These Terms and Conditions apply to the Autograph VIP Reward Program in general. Any additional competitions, special offers or other vouchers are subject to their own set of conditions, which will apply to you, if you choose to participate in the additional activity.