Australian Shipping Policy
We ship worldwide and offer various options to meet your needs. Shipping
cost to your country is determined by destination, weight and shipping
method. To find out the shipping charges that apply to you, simply add
the items to your shopping cart and proceed accordingly to the checkout
where
the full cost will be calculated and displayed before you make any
payment.
It is your obligation to enter the correct delivery address details at
the
time of ordering. Autograph is unable to deliver to a P.O. Box. Should
you
enter the wrong address, we are not obligated to re-send the order to
the
correct address at our expense.
How long will it take for my order to arrive?
All deliveries will be received within 5 business days of the purchase
date.
It is the responsibility of the customer to inform Autograph if an order
does not arrive either by emailing info@autographfashion.com.au or
calling 1800 151 110. Once we learn an order has not arrived by the due
date we will
lodge an enquiry with the courier to ensure delivery occurs as soon as
possible.
We will not be held liable for any loss or damage resulting
from
late delivery.
You have the option to have your item delivered with or without a
signature
of receipt.
If you choose to have the item delivered without a signature
of
receipt you are liable for actions there after the couriers said
delivery.
If you choose to sign for your item you will generally need to be
available
between 8.30am and 5pm to receive the delivery.
You have the option to
choose a different delivery address than your billing address.
For
example
you may want to use your work address for delivery.
Without limiting the operation and any other terms and conditions
herein, we
will not accept liability for any loss or damage arising from a late
delivery. Without limiting the operation and any other terms and conditions
herein,
you agree that late delivery does not constitute a failure of our
agreement,
and does not entitle you to cancellation of an order.
International Shipping Policy
We ship worldwide and offer various options to meet your needs. Shipping
cost to your country is determined by destination, weight and shipping
method. To find out the shipping charges that apply to you, simply add
the
items to your shopping cart and proceed accordingly to the checkout
where
the full cost will be calculated and displayed before you make any
payment. It is your obligation to enter the correct delivery address details at
the
time of ordering. Autograph is unable to deliver to a P.O. Box. Should
you
enter the wrong address, we are not obligated to re-send the order to
the
correct address at our expense.
How long will it take for my order to arrive?
This depends on the country of destination. Typically delivery will be
within 10 business days. On rare occasions the customs agency within the
destination country may choose to delay individual shipments as a random
security measure, these delays can be 2-4 weeks for UK and US. It is the responsibility of the customer to inform Autograph if an order
does not arrive either by emailing info@autographfashion.com.au or
calling +6128303 7979. Once we learn an order has not arrived by the due
date we will lodge an enquiry with the courier to ensure delivery occurs
as soon as
possible.We will not be held liable for any loss or damage resulting
from
late delivery.
Without limiting the operation and any other terms and conditions
herein,
you agree that late delivery does not constitute a failure of our
agreement,
and does not entitle you to cancellation of an order. Free Shipping Promotion
This promotion is valid on all online purchases within Australia only. Autograph is not responsible to cover return freight costs on change of
mind purchases; however Autograph will cover redelivery costs for
exchanges. Faulty items will be replaced with the same item originally
purchased. For items that cannot be replaced, a full refund
will be offered; Autograph will pay all freight charges on faulty items.
Free Shipping Promotion
This promotion is valid on all online purchases within Australia & Internationally. Autograph is not responsible to cover return freight costs on change of mind purchases; however Autograph will cover redelivery costs for exchanges. Faulty items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered; Autograph will pay all freight charges on faulty items.