Thank you for shopping at Autograph online, we hope you love your purchase. However if it’s not quite right here is what to do...
You can exchange or return your online order to either the online store or a physical Autograph store with the original receipt you receive in your parcel.
To obtain a refund via the Autograph online store, sign into your online account and on the My Account page select the order the item(s) belong to. Follow the screen prompts to initiate a refund or exchange and indicate a reason for the return. Print the form and include it in your return package and as soon as we receive it at our Support Centre your exchange will be processed and new item sent back out to you or we will credit your credit card, excluding delivery (unless goods are faulty or not as ordered). Please note you will be charged an additional fee for redelivery. Do not re-use our courier bag.
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund your item/s providing the following conditions have been met;
1. The items are returned within 30 days of the purchase date and the original sales receipt must be present.
Please note: we offer an extended returns policy over the Christmas period. All orders placed in December can be returned up until the 31st January 2012.
Please note: the shape wear range can only be returned to the
below address, returns can not be accepted in our physical stores.
Returns/exchanges can be sent to:
Autograph Internet Returns
Waterloo NSW 2017
PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please email
info@autograph.net.au or call our Customer Service line on 1800 151 110.