Autograph's Frequently Asked Questions
HOW DO I ORDER ONLINE?
To purchase a product on the Autograph website, simply click on the item you
wish to buy, select the size and colour required and click 'add to bag'. You
can then go back and add additional items to your bag or click 'Buy Now'.
Please note you will need your credit card (Visa, Mastercard or Amex),
including the billing address to finalise your online shopping experience.
CAN I CHANGE/CANCEL MY ORDER?
Yes you can change your order whilst you are still browsing and shopping,
simply remove it and/or update from My Bag.
Once your order has been confirmed however, it's not possible for you to
change or cancel it prior to dispatch.
In this instance the order will be sent to you and then if required you will
have to return it.
Please refer to our Returns Policy if you require further information.
WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR
PURCHASE ONLINE?
Autograph's most popular items do tend to sell out quickly online. If
you've seen something you must have, then we would suggest you order it
without delay.
However, if the item you are after is out of stock, and you are a domestic
customer (Australia), please visit or contact your local store to see if the
item is still available in one of our stores, or you can contact us via
email info@autographfashion.com.au.
Find your nearest Autograph store by visiting the Store Locator section of
our site.
WHAT CARDS DO YOU ACCEPT?
We accept payment VISA, MasterCard, AMEX.
Your card will be debited at the time of despatch. Please note the
transaction will appear on your statement as Autograph.
WHAT CURRENCY DO YOU USE?
All prices have a default display in Australian Dollars, including GST.
However by selecting the USA, NZ, CAN and UK flag you can change the
currency to an approximation of cost in USD, NZD, CAD and GBP respectively.
For goods to be shipped internationally, prices do not include relevant
overseas custom duties and/or other taxes that you may incur. However an
approximation of shipping costs are given at the time of check-out by
selecting your country flag in the shipping destination field.
All purchases are charged in Australian dollars and any other currency
prices are presented as an approximation only and are taken from the popular
currency conversion website xe.com.
Please check with your local customs office for further information
regarding any importation requirements or considerations.
HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
Your security while shopping online with Autograph is extremely important to
us, and we have taken all reasonable measures to ensure that your credit
card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment
details on our site are secure, using 128 bit SSL encryption.
To ensure that the page you are viewing is secure, look for a padlock icon
in your browser, this verifies the authenticity and validity of our website
security.
HOW DO I ADD AUTOGRAPH TO MY FAVOURITES?
While you're checking out all of Autograph's latest products on the site it
is easy to store your favourite items in My Favourites. Simply click on the
item you want and select the My Favourites button, you can then keep
browsing. You can go back and view your Favourites at any time, just click
on the arrowed tab to the right of your screen. When you have finished
browsing the site, you can add items to your bag and checkout. The site
won't remember your choices if you close your browser, so grab your
favourites while you can!
HOW DO I KNOW WHAT SIZE I AM?
Autograph has our sizing guide across every product page. Our sizes are
represented in Australian sizes, however there is a conversion guide for
international sizing (UK and USA) as well as a guide to measuring your self
against the measurements that Autograph works to.
WHAT IS AUTOGRAPH'S POLICY ON EXCHANGE AND REFUNDS?
If you are not completely satisfied with your purchase, simply return the
item or items to us in their original condition within 30 days of receiving
it. Autograph will issue you with a full refund upon proof of purchase
(original receipt), or exchange the item for a different size/colour if
preferred.
Please note:
If you require a different product (rather than a different size or colour
of the same product) you will need to place a new order online and return
the original item for a refund.
Please refer to Autograph Returns Policy for further information. This also
includes the returns address.
WHICH COUNTRIES DOES AUTOGRAPH SHIP TO?
Autograph is shipping internationally to the following countries.
We are excited to announce that Autograph is now shipping overseas! We will
be shipping to the following countries outside Australia.
Canada
New Zealand
United Kingdom
U.S.A
For our international customers, all prices on our site are displayed in
Australian Dollars (AUD), and will be charged in Australian Dollars.
Prices do not include relevant overseas custom duties and/or other taxes
that you may incur. If you would like to view your total 'My Bag' amount in
a different currency, simply select your country flag at the top right
corner of the page, which you will find throughout the site.
HOW MUCH WILL POSTAGE AND PACKAGING COST?.
Autograph charges a flat rate of $10.00 for any purchase to be shipped
within Australia.
For international shipping charges, please refer to our Shipping Destination
tool in the Check Out screen for an approximation of cost to available
countries (USA, UK, CAN, NZ).
For goods to be shipped internationally, prices do not include relevant
overseas custom duties and/or other taxes that you may incur. Please check
with your local customs office for further information.
WHICH COURIER COMPANY DO YOU USE?
For delivery within Australia we use Toll Track & Trace.
For international orders we use Fed Ex.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please email us at
info@autographfashion.com.au
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For domestic and international delivery, you should receive your order
within 7 working days.
If you have special instructions relating to the delivery, please be sure to
indicate these when required on the delivery details page as you are
checking out.
If your order has not arrived within the allotted time, please refer to the
shipping policy or email is at info@autographfashion.com.au
WHAT IS THE BEST WAY TO VIEW THE AUTOGRAPH WEBSITE?
Autograph Online has been developed to look great with a resolution of 1024
x768 and be chic with both Windows and Macintosh operating systems. We
support a range of browsers including Safari, Firefox and Microsoft Internet
Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.
Operating System: Windows 2000, XP
Recommended Browsers: Explorer 6/7 & 8 and Firefox 3.0
Operating System: Macintosh OSX 10.2 and above
Recommended Browsers: Firefox 3.0 and Safari 3
If you choose to use an operating system or browser not listed you may
experience difficulties.